Frequently Asked Questions - The newVital Hair Growth Oil

Product Questions

What is The newVital Hair Growth Oil?

The newVital is a premium, all-natural hair growth formula created from scientifically proven ingredients including rosemary oil, harakeke oil, cedarwood, vitamin E, eucalyptus, lavender, castor oil, and jojoba oil. It was developed by siblings based on both scientific research and traditional botanical knowledge.

What hair concerns does The newVital address?

The newVital is specifically formulated to address thinning hair, promote new growth, strengthen existing hair, reduce breakage, and improve overall scalp health. It works for both men and women experiencing age-related thinning, stress-related hair loss, and general hair health concerns.

Is The newVital suitable for all hair types?

Yes! The newVital has been carefully formulated to work with all hair types and textures. Our natural oil blend absorbs effectively without weighing down fine hair while providing ample nourishment for thicker hair types.

Is The newVital tested on animals?

Absolutely not. The newVital is proudly cruelty-free. We test our products on willing human volunteers only (primarily ourselves and our friends at first!).

 

What makes The newVital different from other hair growth products?

Unlike many commercial products that rely on synthetic ingredients, The newVital harnesses the power of scientifically proven natural oils in their purest form. Our proprietary formula combines ingredients that work synergistically, with some harvested directly from our family property in New Zealand. Each batch is small-produced to ensure maximum potency and effectiveness.

Usage & Application

How do I use The newVital?

For best results, part your hair in sections and apply The newVital directly to your scalp using our innovative roller ball applicator. The roller ball design stimulates the scalp while applying the perfect amount of product with zero wastage. Gently roll across your scalp, focusing on areas of concern. No need to rinse out—simply leave it in until your next regular hair wash. Use 2-3 times per week for optimal results.

When should I apply The newVital?

The newVital can be applied any time of day, but many customers find an evening application works best as it allows the active ingredients to work overnight. It contains lavender to promote relaxation and better sleep.The roller ball application is clean and precise, so you can apply it whenever is most convenient for your routine.

Will The newVital make my hair look greasy?

The newVital's roller ball applicator dispenses the perfect amount of product directly to your scalp, avoiding over-application that can cause greasiness. The formula is designed to be left in between your normal washing routine without creating an oily appearance.

Can I use The newVital with other hair products?

Yes, The newVital works well as part of your regular hair care routine. For best results, apply The newVital to your scalp before using other styling products. Allow it to absorb for a few minutes before applying additional products.

How often should I wash my hair when using The newVital?

You can maintain your normal washing schedule. The newVital is designed to be left in until your regular weekly hair wash. There's no need to wash more frequently when using the product.

Results & Expectations

How soon will I see results with The newVital?

Most customers report noticing improvements in scalp health and hair texture within the first 2-4 weeks of consistent use. For visible hair growth and reduced thinning, we recommend consistent use for at least 3 months, as this aligns with your natural hair growth cycle.

Does The newVital work as well as Minoxidil or Finasteride?

Scientific research has shown that key ingredients in The newVital, particularly rosemary oil and harakeke oil, demonstrate comparable effectiveness to pharmaceutical options like Minoxidil and Finasteride in promoting hair growth—without the side effects commonly associated with these medications.

Is The newVital a permanent solution for hair loss?

Like most hair treatments (including pharmaceuticals), The newVital works best with continued use. The natural ingredients support your hair's growth cycle and scalp health for as long as you use the product. Many customers find that after achieving initial results, they can maintain them with slightly less frequent application.

Can The newVital help with postpartum hair loss?

Many of our customers have successfully used The newVital to address postpartum hair shedding. The natural ingredients support regrowth during this temporary phase of increased hair loss. As always, we recommend consulting with your healthcare provider when starting new products during postpartum recovery.

Orders & Shipping

How quickly will I receive my order?

We process all orders within 1-2 business days. Standard delivery typically takes 3-5 business days within New Zealand, and 7-14 business days for international orders. Expedited shipping options are available at checkout.

Do you ship internationally?

Yes! We're proud to ship The newVital worldwide. International shipping rates are calculated at checkout based on your location.

What's your return policy?

We stand behind The newVital with a 60-day satisfaction guarantee. If you're not completely satisfied with your purchase, please contact our customer service team to arrange a return or exchange.

Ingredients & Safety

What are the ingredients in The newVital?

The newVital contains: Castor oil, Jojoba oil, NZ Harakeke (New Zealand flax), Vitamin E, Cedarwood oil, Eucalyptus oil, Lavender oil,  and Rosemary oil. Made locally in New Zealand.

Is The newVital safe for sensitive skin?

The newVital is formulated with natural ingredients that are generally well-tolerated by most skin types. However, if you have known sensitivities to any of our ingredients or particularly reactive skin, we recommend performing a patch test before full application.

Can I use The newVital if I'm pregnant or breastfeeding?

While our ingredients are natural, we always recommend consulting with your healthcare provider before using any new products during pregnancy or while breastfeeding.

Are there any side effects from using The newVital?

The newVital contains only natural ingredients and has no known side effects when used as directed. This is one of the advantages compared to pharmaceutical hair loss treatments, which often come with unwanted side effects.

Is The newVital suitable for people with nut allergies?

The newVital does not contain any nut oils. However, if you have severe allergies, please review our full ingredient list before use.

Subscription & Savings

Do you offer a subscription option?

Yes! You can subscribe to regular deliveries of The newVital and save on each order. Choose from delivery every 3, 6, 12  or ongoing. Adjust or cancel your subscription at any time.

Each monthly send out is made made from a fresh batch for you to enjoy at it's highest potency. Once opened the product will last for 6 months. 

How do I manage my subscription?

Managing your subscription is easy through your account on our website. You can change delivery frequency, skip a delivery, update payment information, or cancel at any time with no penalty.

Is there a discount for purchasing multiple bottles?

Yes, we offer tiered discounts when you purchase multiple bottles in a single order. All orders are sent out monthly

Contact & Support

How can I contact customer support?

Our friendly customer support team is available via email at support@thenewvital.com  We aim to respond to all inquiries within 24 hours during business days.

Do you have a physical store where I can purchase The newVital?

Currently, The newVital is available exclusively through our website and select partner salons throughout New Zealand. 

I'm interested in stocking The newVital in my salon/store. Who should I contact?

We'd love to hear from you! Please contact our wholesale department at wholesale@thenewvital.com with details about your business, and a member of our team will be in touch.